Due to the particularity of product customization, this product does not support unreasonable returns or exchanges for non-quality problems. Due to hand-made, individual headgear may have a little minor flaws. If it does not affect the appearance, it is not a quality problem. We do not support refunds for deformations caused during transportation. Please follow these steps to handle them. Besides, the product accessories are recoverable:Operating Steps: First remove the eyes and heat them evenly with a hair dryer. After about 3 minutes, they canbe reshaped. Before shipment, they are all intact and we have packed them properly. Please consider it clearly before purchasing. Thank you for your understanding and cooperation.